RentGuard Nexus™ Policies

• Information contained within a Rental Passport is based on user-provided and verified data.
• Users are responsible for ensuring submitted information is accurate and current.
• RentGuard Nexus may conduct verification checks where legally permitted.
• False or misleading information may result in account suspension or termination.
• Rental Passport scores, ratings, or assessments are not credit scores and should not be interpreted as financial ratings.

Users may be required to provide:

• South African ID or Passport
• Proof of residence
• Proof of income
• Student registration documentation
• Employment verification documents

All information is processed in accordance with POPIA.

Users may submit reports relating to:

• Rental scams
• Deposit fraud
• Identity theft
• Fraudulent rental advertisements
• Misrepresentation in rental transactions

RentGuard Nexus:

• Does not guarantee investigation outcomes.
• Reserves the right to verify submitted information.
• May remove reports found to be false, malicious, or unsupported.

Knowingly submitting false reports may result in account suspension or termination.

• AI-generated content, recommendations, assessments, and insights are provided for informational purposes only.

AI services:

• Do not constitute legal advice.
• Do not constitute financial advice.
• Do not constitute insurance advice.
• Should not be relied upon as the sole basis for decision-making.

Users remain responsible for decisions made using platform information.

• RentGuard Nexus offers premium subscription services.
• Subscription benefits and features may vary by membership level.
• Subscription access becomes active upon successful payment.
• Memberships are personal and non-transferable.
• Platform features may be updated or improved periodically.
• Current subscription pricing and benefits are available on the official subscription page.

Users may upload:

• Lease agreements
• Proof of payment
• Identification documents
• Property inspection reports
• Rental correspondence

• Users retain ownership of all uploaded documents.
• RentGuard Nexus receives a limited licence solely for storage, processing, verification, and service delivery purposes.

Users must:

• Act respectfully toward other users and support personnel.
• Provide truthful information.
• Avoid harassment, discrimination, or abusive conduct.
• Refrain from uploading unlawful, harmful, or misleading content.
• Respect platform security measures.

Violations may result in account restrictions or termination.

Personal information will be retained:

• For as long as accounts remain active.
• As required by applicable laws and regulations.
• For fraud prevention, security, and dispute-resolution purposes where legally permissible.

Users may request deletion of personal information subject to legal retention requirements.

• Secure authentication systems
• Data encryption
• Access controls
• Activity monitoring
• Security audits where appropriate

Users are responsible for maintaining the confidentiality of their login credentials.

RentGuard Nexus may integrate with:

• Insurance providers
• Financial institutions
• Legal support providers
• Verification services
• Credit and identity verification partners
• Payment processors

Third-party providers operate under their own terms and privacy policies. RentGuard Nexus is not responsible for the decisions, actions, or outcomes of independent third parties.

Criminal record checks are strictly optional and are only initiated on a user's explicit written consent (POPIA s11). A signed HURU consent form must be uploaded and verified by our compliance team before any request is submitted to HURU.

Service tiers and pricing (one-off, per check):

• Standard — R335. Turnaround 24–48 hours from consent verification and successful payment.
• Premium — R395. Turnaround 5 hours or less from consent verification and successful payment.
• Priority — R565. Turnaround 2 hours or less from consent verification and successful payment.

Turnaround times are best-effort and depend on SAPS/HURU availability. Where HURU or SAPS experience delays or downtime, the check will be processed as soon as service resumes; users may request a full refund for the tier upgrade portion if the promised SLA is missed due to circumstances within our control.

• Payments are processed securely via PayFast (card or EFT). No card data is stored by RentGuard Nexus.
• Reports remain the property of the user and are only released to third parties via a user-initiated, time-limited share link.
• Users may withdraw consent at any time by emailing info@rentguardsa.co.za. Withdrawal does not affect processing already lawfully performed.
• Refunds are not available once a request has been submitted to HURU and processing has commenced.